Privacy Policy
Privacy policy, use of cookies and confidentiality policy
0. Introduction
Welcome to the Outils Pierre Berger (hereinafter referred to as "we" or "us") website. We are committed to protecting the privacy of our customers and users of our website.
The purpose of this Policy on the Protection of Personal Information, Use of Cookies and Confidentiality Policy (hereinafter referred to as the "Policy") is to inform you of the manner in which Outils Pierre Berger collects, uses, discloses and protects your personal information in accordance with the Act respecting the protection of personal information in the private sector (hereinafter referred to as the "Act") and other applicable Quebec or Canadian data protection legislation.
1. Collection of personal information
We collect personal information only to the extent necessary to fulfill the purposes set out in this policy when you use our website, make purchases or interact with our services. The personal information we collect may include, but is not limited to, the following:
- First and last name.
- Mailing address.
- E-mail address, Internet Protocol (IP) address.
- Telephone number.
- Payment information (information concerning your credit, debit or other electronic payment cards recognized during purchases or transactions).
- Billing information, order information, order tracking and delivery information.
- Information on products and services purchased.
- Customer service, support and after-sales information.
We collect this information when you voluntarily provide it to us, for example, when creating an account, placing an order or communicating with our customer service department.
2. Use of personal information
We use your personal information for the following purposes:
- Providing products or services you have requested.
- Payment processing and billing, as well as responding to your inquiries, order tracking or support requests.
- Communication with you about our products, services and special offers.
- Communication regarding after-sales service, exchanges, returns, warranties or product recalls.
- Continuous improvement of our products and services.
- Compliance with legal obligations.
3. Use of cookies
We use cookies and similar technologies to enhance your experience on our website. A cookie is a small text file stored on your computer or mobile device by the web browser. Cookies help us understand how you interact with our website, personalize your experience and analyze usage trends.
a. Types of cookies
- Essential cookies: These cookies are necessary for our website to function, enabling you to browse and use its basic features.
- Preference cookies: Preference cookies enable a website to remember information that modifies the way the site behaves or displays, such as your preferred language or the region in which you are located.
- Performance cookies: These cookies help us to collect information about how visitors use our website, for example which pages are the most popular. This data is used to improve the website and make your experience more enjoyable.
- Statistical cookies: Statistical cookies help website owners, by collecting and communicating information anonymously, to understand how visitors interact with websites.
- Advertising (or Marketing) Cookies: We may use third-party cookies to serve personalized advertisements based on your interests.
b. Controlling cookies
You can usually set your browser to refuse cookies or to alert you when cookies are being sent. However, please note that some parts of our website may not function properly without the use of cookies.
4. Disclosure of personal information
We will not disclose your personal information to third parties without your consent, except in the following cases:
- When it is necessary for the provision of our products or services, for example and not limited to, for the delivery of goods by a third party carrier.
- When required by law or court order.
- When necessary to protect our rights, our safety or that of our users.
- When necessary to prevent fraud or acts of a similar nature.
- In the event of a merger, acquisition or sale of all or part of our assets, your personal information may be transferred to these third parties specifically.
5. Transferring personal information outside Canada
From time to time, we use service providers located outside Canada (including outside the province of Quebec) to carry out specific mandates in the normal course of our business. As a result, some of your personal information may be transferred to locations other than your province, territory, state or country of residence.
In such a case, we ensure that personal information is transferred to countries that have received a compliance decision from the competent authority, or that personal information is adequately protected by technical, organizational, contractual or other appropriate legal means.
6. Security of personal information
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. This includes the protection of payment information through encryption.
7. Retention of personal information
We retain your personal information for as long as necessary to fulfill the purposes set out in this policy, unless a longer retention period is required by law.
8. Destruction of personal information
We will securely destroy personal information received at the end of the retention period, or when such personal information is no longer required.
However, in certain cases and for serious and legitimate purposes, such as statistical data or otherwise, we may anonymize (i.e., make it impossible to identify the individual through information in an irreversible and permanent manner) personal information. This procedure will make it impossible to trace the individual to whom the information relates. The remainder of the data will be destroyed in accordance with the preceding paragraph.
9. Links to third-party sites
We wish to point out that the Policy does not apply to other third-party Web sites that may be accessed through links on our Web pages. We are not and will not be responsible for these third party sites, their content, access or the manner in which they may use your personal information.
Thus, any personal information you transmit through these third-party websites is subject to their own confidentiality and/or privacy policies. It is your responsibility to become familiar with these policies on third-party websites.
10. Use of Google Inc. products
a. ReCAPTCHA
We may use Google Inc.'s (Google) ReCAPTCHA product to protect form entries on our website. This system is used to check whether the data entered on our site (contact form) has been entered by a human or by an automated program in order to prevent malicious use. For more information, please visit the Google reCAPTCHA website and read their own policies.
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out in their policies.
b. Google Analytics
We may use Google Analytics, a product of Google Inc (Google), to improve your experience and analyze our customer base. For more information, please visit the Google Analytics website and read their policies.
By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out in their policies. For further information, please contact our contact person in the Contact section below.
11. Your rights
In accordance with PIPEDA and other applicable laws, you have the right to request access, rectification, deletion or portability of your personal information. To exercise these rights or to ask questions about our Privacy Policy, please contact us at [email protected].
You have certain rights with respect to your personal information, including:
- The right to access your personal information.
- The right to correct your personal information if it is inaccurate.
- The right to withdraw your consent at any time when personal information has been transmitted on the basis of your consent.
- The right to change your communication preferences.
- The right to request the deletion of your personal information, subject to legal obligations.
- The right to object to the processing of your personal information in certain circumstances.
12. Contact us
Any questions or concerns regarding this policy or regarding the collection, use or communication of your personal information may be addressed using the personal information access form accessible from the footer of the Outils Pierre Berger Web site.
You may also write to us at the following address
Person responsible for the protection of personal information
Sébastien Lazure, Financial Controller
450 443-4070 ext. 240
2060, rue F.X Sabourin, St-Hubert (QC) J3Z 0A9
Tel: 450-443-4070 ext. 240
https://www.outilspierreberger.com
Thank you for your confidence in Outils Pierre Berger and your interest in protecting your privacy.
13. Changes to the Privacy Policy
We reserve the right to modify this Policy at any time. Any changes will be posted on our website with an updated revision date.
Your continued use of our products or services following the posting of changes means that you accept the terms of the revised or modified Policy.
Thank you for placing your trust in Outils Pierre Berger to protect your personal information.
Date of last update: October 26, 2023
Effective policy: October 26, 2023
Contact information :
Sébastien Lazure, Financial Controller
450 443-4070 ext. 240